Falcon Adventure Club - Cancellation & Refund Policy

GROUP TOURS:

1. Cancellation Policy:

If you or any member of your group wishes to cancel a tour after receiving booking confirmation from Falcon Adventure Club, the Group Leader must notify us immediately in writing via email. Cancellation will only become effective once received during official business hours.

Cancellation Charges:

• More than 7 days before departure: 100% refund

• 7 days or less before departure: 30% cancellation charge.

• 3 days or less before departure: 50% cancellation charge.

• 48 hours or less before departure: 100% cancellation charge.

No refund will be provided if any participant voluntarily leaves the tour after it has commenced.

2. Advance Deposit:

A minimum of 50% of the total tour cost must be paid to confirm the booking. The remaining balance must be paid before the start of the tour or 30 days prior to arrival for few tours, or unless a separate credit agreement (MOU) has been approved by our sales team.

3. Booking Conditions:

Booking confirmation will only be issued after receipt of the advance payment. In the event that seats are unavailable, the full amount paid will be refunded on the same day.

4. Changes to tour Date:

Standard Cancellation charges will apply plus balance payment can be adjusted in next available group tour.

5. Changes to Tour Itinerary:

Falcon Adventure Club reserves the right to amend the itinerary due to weather conditions, road closures, safety concerns, operational requirements, or other unforeseen circumstances. Customers will be informed of any additional costs, where applicable.

6. Add-On Services:

Additional services such as airline tickets, train tickets, hotel bookings, airport transfers, private rooms, or transport from other cities may be arranged upon request. Confirmation will be provided after payment for the requested service is received.

PRIVATE TOURS (COUPLE / TAILOR-MADE):

1. Cancellation Policy:

If you or any member of your group wishes to cancel a tour after receiving booking confirmation, written notice must be provided via email.

Cancellation Charges:

• 61 days or more before departure: No cancellation charges.

• 60 days or less before departure: 20% of the advance deposit.

• 45 days or less before departure: 50% of the advance deposit.

• Less than 30 days before departure: 100% of the total tour cost.

2. Advance Deposit:

A minimum of 50% of the total tour cost is required to confirm the booking. The remaining balance must be paid before the start of the tour or upon arrival in Pakistan.

3. Booking Conditions:

Upon receipt of the advance payment, Falcon Adventure Club will begin processing hotels, transportation, flights, and other services. Any significant changes will be communicated within two weeks of receiving the advance payment.

4. Changes to Tour Date:

Tour date changes may be requested up to 30 days before departure. Any charges incurred due to the change will be communicated in advance and are non-refundable. The revised departure date must fall within 24 months of the original departure date.

5. Changes to Tour Itinerary

The itinerary may be amended at any time, including during the tour. Customers will be notified of any associated costs and available alternatives.

6. Changes to Services

Changes to services are free of charge before payment of the advance deposit or signing of the agreement. Any changes requested afterward may incur additional charges.

Passport, Visa & Health Requirements

Visa Refusal:

A processing fee of 20% will be deducted, and any remaining refundable amount will be processed according to this refund policy.

Customer Responsibilities:

Customers are responsible for ensuring that all travellers possess valid passports, visas, health certificates, and any other required travel documents. Falcon Adventure Club accepts no responsibility for denied entry, transport refusal, fines, penalties, or losses resulting from missing, invalid, or fraudulent documentation.

Visa Submission:

Customers may submit visa applications directly. Falcon Adventure Club may assist with invitation letters and supporting documents. Visa application services may also be provided for an additional fee.

Fees and Fines:

All visa fees, PCR/medical test fees, passport renewal fees, penalties, and related expenses remain the sole responsibility of the customer.

Transfer of Booking

In the event of cancellation, postponement, or date change, the advance deposit may be transferred to a future booking, subject to applicable cancellation charges. Any remaining balance after deductions may be adjusted against a new booking.

REFUND POLICY:

1. Refund Timeline

• Refunds to Pakistani bank accounts: up to 10 working days.

• Refunds to international bank accounts: up to 30 working days.

Any bank charges, transfer fees, or third-party processing fees will be deducted from the refund amount.

Airline, train, hotel, or other third-party services may be subject to separate cancellation penalties imposed by the supplier.

2. Refund Procedure

International bank transfers may be subject to banking restrictions and additional charges. Falcon Adventure Club will make reasonable efforts to identify alternative refund methods where necessary.

For card payments, refunds may be processed back to the original card after applicable deductions and subject to banking regulations.

OUR ONLY AVAILABLE MODE OF PAYMENTS:

Customer will have the option to pay through multiple payment channels, which are
Bank Transfer (local)

1: Account Title: Falcon Adventure Club

Account #: 0301-0108512664

Meezan Bank

2: Account Title: Falcon Adventure Club

Account #: 5626-5000595394

Bank Alfalah

Bank Transfer (international)

Title: Ali Usman Shahid

IBAN: PK02SCBL0000001723254001

Standard Chartered bank

Swift Code: SCBLPKKXXXX

G11 branch Islamabad Pakistan

Credit/Debit Card: (via our website)

If customer click on credit/Debit Card, it will add 2% bank charges, you will be paying through Bank Alfalah’s secure payment gateway or you will get alternative payment options from our official whatsapp number which is +923462599841

EasyPaisa:
Ali Usman Shahid
0346-2599841

Wise/Remitly or Western Union:

Title: Ali Usman Shahid

IBAN: PK02SCBL0000001723254001

Standard Chartered bank

Swift Code: SCBLPKKXXXX

G11 branch Islamabad Pakistan

Cash/Swipe & GO:

Our Office Address: Flat # 2, Block 24D, street 100, G 11/3, islamabad

You can make payment by swiping your Credit/Debit card from Merchant/card Machine at our office as well (2% bank charges will apply)

Masked copy of credit card (Front side) + Copy of Passport may be requested by the bank, in such cases customer are liable to provide, otherwise payment will be reversed to your card.

Note: If you make the payment in any other account, company shall not be held responsible for any loss.